Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at zenuway.support@gmail.com. Returns must be approved by our support team before being sent back. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide return instructions, including the return address and any additional information required to complete the return.

You can always contact us at zenuway.support@gmail.com if you have any questions regarding returns or refunds.

Damages and Incorrect Items

Please inspect your Order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can investigate the issue and provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, certain personal care and intimate wellness products cannot be returned if they have been opened, used, or are no longer in their original sealed condition.

We also do not accept returns for:

• Personalized or custom-made products.
• Perishable goods.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.
• Clearance or final sale items.

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a shipment is returned because the shipping information provided by the customer was incorrect, incomplete, or undeliverable, this will not be considered our responsibility.

In such cases, the customer may choose to pay the shipping cost for reshipment. If a refund is requested instead, any original shipping charges, return shipping costs, or other fees incurred may be deducted from the refund amount where applicable.

Delivery Delays

Most Orders are delivered within 8–10 business days after shipment. However, in rare cases, delivery may take up to 30 business days due to customs clearance, carrier delays, weather conditions, peak seasons, or other circumstances beyond Our control.

A refund or replacement will not be issued solely because the estimated delivery time of 8–10 business days has passed.

If your Order has not been delivered within 30 business days from the shipment date, please contact us. We will investigate the shipment with the carrier, and if the package is confirmed to be lost in transit, we will provide an appropriate resolution in accordance with this Policy.

Exchanges

If you would like a different item, the fastest option is to return the eligible product (once approved) and place a new Order separately.

European Union 14-Day Cooling-Off Period

If your Order is delivered within the European Union, you have the legal right to cancel or return your Order within 14 days of receiving it, without providing a reason.

Returned items must be unused, unworn, in their original packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zenuway.support@gmail.com.