Shipping policy
Shipping Policy
Our Shipping Policy was last updated on [23.05.2026]
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping Policy:
● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Shipping Policy) refers to [SH GLOBAL GROUP LTD]
● "Goods" refers to the items offered for sale on the Service.
● "Orders" means a request by You to purchase Goods from Us.
● "Service" refers to the Website.
● "Website" refers to [ZenuWay], accessible from https://zenuway.com/
● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at [ZenuWay]. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of Orders, shipments may be delayed by a few days. Please allow additional processing time before shipment. If there will be a significant delay in processing or shipping Your Order, We will contact You via email.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
● Standard Shipping
Shipment cost: Free
Estimated delivery time: 8–10 business days.
Most Orders are delivered within 8–10 business days after shipment. However, due to customs clearance, weather conditions, carrier delays, local postal services, peak seasons, or other circumstances beyond Our control, delivery may occasionally take up to 30 business days.
If Your Order has not been delivered within 30 business days from the shipment date, please contact Us. We will investigate the shipment with the carrier and provide an appropriate resolution if the shipment is confirmed to be lost in transit.
● Express Shipping (if available)
Shipment cost: Displayed at checkout.
Estimated delivery time: Displayed at checkout.
Delivery delays can occasionally occur due to weather conditions, carrier delays, customs clearance, or other circumstances beyond Our control.
Shipment to P.O. Boxes or APO/FPO Addresses
At this time, We may not be able to ship to certain P.O. Boxes, APO/FPO/DPO addresses depending on the shipping carrier and destination.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing Your tracking number(s). Tracking information usually becomes active within 24–72 hours after shipment.
Customs, Duties and Taxes
[ZenuWay] is not responsible for any customs duties, import taxes, tariffs, VAT, or other fees applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an Order.
If an Order cannot be delivered or is returned because the shipping address provided by You is incorrect, incomplete, or undeliverable, [ZenuWay] shall not be held responsible for the failed delivery or return of the shipment.
If the Order is returned to Us due to incorrect shipping information provided by You, We may offer to resend the Order. Any additional shipping charges required for reshipping will be the responsibility of the customer.
If You request a refund instead of reshipment, any shipping charges, return shipping costs, or other fees incurred as a result of the incorrect shipping information may be deducted from the refund amount, where applicable.
If You notice an error in Your shipping address after placing an Order, please contact Us immediately. While We will make every reasonable effort to update the shipping information before the Order has been dispatched, We cannot guarantee that changes can be made once the Order has been processed or shipped.
Damages
[ZenuWay] is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier immediately to file a claim.
Please save all packaging materials and damaged Goods before filing a claim.
Contact Us
If You have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on Our website: [WEBSITE_CONTACT_PAGE_URL]
● By sending Us an email: [WEBSITE_CONTACT_EMAIL]